Refund Policy

Transparent and equitable refund terms for your assurance

Introduction

At EquidistanceSquare, we recognize that plans can change, prompting the need for a clear refund policy. This document specifies the parameters for when refunds can be requested for yacht rental services.

Prior to booking a yacht rental with EquidistanceSquare, please familiarize yourself with this refund policy. By confirming your booking, you consent to these refund conditions.

Cancellation and Refund Guidelines

More than 72 Hours Before Rental

100% Refund

Entitled to: Full refund except for handling charges

Processing Duration: 5-7 business days

Handling Charge: €50 for card payments

Requirements: Must be submitted in writing via email or telephone

24-72 Hours Prior to Rental

50% Refund

Entitled to: Half of the total rental price

Processing Duration: 7-10 business days

Handling Charge: €25 subtracted from the refund

Requirements: Cancellation must be justified; administrative costs applicable

Less than 24 Hours Before Rental

No Refund

Entitled to: Non-refundable

Exception: Cases of emergencies may warrant special attention

Alternative: A rental credit could be made available at the discretion of the management

Requirements: Supporting documentation is necessary for emergency claims

Non-Favorable Weather Conditions

Guarantee in Case of Bad Weather

We prioritize safety. Should the weather be deemed hazardous for yacht rental activities by our accredited captain, we provide several options:

  • Complete Refund: Offered when rescheduling isn't feasible
  • Change of Date: Reschedule to an available date free of cost
  • Rental Credit: Issued with a 12-month validity from the initial rental date

Procedure for Weather Assessment

Our procedure for weather evaluation includes:

  • Analyzing the wind's speed and direction
  • Assessing wave height and sea conditions
  • Forecasting visibility and precipitation
  • Notifying of maritime advisories and alerts
  • Reviewing the captain's safety verdict

Final Decision Timing: Decisions on weather-related cancellation are made at least 4 hours before the planned departure.

Refund Conditions for Medical Emergencies

Cases of Emergency

Recognizing that medical emergencies do happen, the following instances may be eligible for special refund consideration:

  • Unexpected sickness or injury necessitating hospital admission
  • Passing of a close family member
  • Unanticipated military summons
  • Legal obligations such as jury service or a court subpoena
  • Natural calamities impacting travel plans

Requirements for Documentary Proof

To process a refund based on emergencies, please provide:

  • A medical statement or hospital records
  • A death certificate, when relevant
  • Official military mandate
  • Official notice for jury or court attendance
  • Emergency declarations or travel restrictions

Refund Processing: Emergency refunds are executed within 3-5 business days upon submission of the required proof.

Cancellations on Operational Grounds

Vehicular Malfunction

In the event of technical difficulties with an allocated yacht rendering it inoperative:

  • Alternative Options: We will endeavor to secure a comparable vessel
  • Complete Refund: If no acceptable alternative is available
  • Reduced Refund: If the alternate yacht offers different rates
  • Extra Compensation: Possible compensation for any inconvenience

Unavailability of Personnel

On the rare occasion that a certified crew is not available:

  • A substitute crew will be provided if possible
  • A full refund if the rental can't proceed
  • Opportunity to reschedule at no extra charge

Refunding Procedures

Original Mode of Payment

Refunds are directed back to the original mode of payment:

  • Cards: 5-7 business days
  • Bank Transfers: 7-10 business days
  • Cash/Cheque: 3-5 business days

Expenses for Processing

Credit Card Expenses

€50 fee for cancellations over 72 hours prior

Bank Transfer Expenses

€25 fee for all bank transfer reimbursements

International Transfer Expenses

Extra charges may apply to international transactions

Rental Credits

Issuance of Credits

Rental credits are sometimes provided as a substitute for refunds based on various scenarios:

  • Cancellations occurring within 24 hours
  • Cancellations due to weather conditions
  • Voluntary requests for schedule changes
  • Interruptions in operations

Stipulations for Credits

  • Period of Validity: 12 months from the date of issue
  • Non-transferable: Restricted to the guest who made the original booking
  • Monetary Worth: Equal to the entire value of the yacht rental
  • Utilization: Applicable to any available rental
  • Limit of Validity: The credit will expire after 12 months with no extensions

Partial Refunds for Incomplete Services

Service Disruptions

Should the yacht rental experience interruptions or get curtailed due to our oversight:

  • Refund proportionate to the unutilized duration
  • Credit equivalent to a future rental of the same value
  • Complimentary services or enhancements

Discontinuations Caused by Guests

If a rental is ended prematurely due to guest behavior or breaches in safety protocols:

  • No reimbursement for the unspent duration
  • Complete payment remains obligatory
  • Extra fees might be levied

Settling Refund Disagreements

In case of a dispute over a refund decision, you are entitled to:

  • Seek a reassessment from our management board
  • Provide supplementary evidence or documents
  • Look for mediation via consumer protection entities
  • Pursue any legal recourse that is provided for by law

Refund Request Process

1st Step: Get in Touch

To begin the refund procedure, reach out through:

2nd Step: Provide Necessary Details

Your request should contain the following:

  • Confirmation code for the booking
  • The scheduled date and time for the yacht rental
  • The grounds for the cancellation
  • Any relevant supporting papers
  • Preferred method for refund

3rd Step: Review and Execution

Our staff will confirm reception of your request within a day, analyze it against the guidelines of this policy, reach a verdict within two days, and carry out approved refunds within the stated time frames.

Additional Information

  • Refund applications need to be made in writing
  • Reimbursements are carried out in €, regardless of the original payment currency used
  • Purchasing travel insurance is highly recommended
  • Policy updates may occur with a notice period of 30 days
  • Refunds are subject to prevailing taxes and regulations

Getting in Touch

Inquiries about refunds or submitting a refund request can be directed to:

Refund Department
EquidistanceSquare Marine Services Ltd.
Port Vell Marina
Barcelona 08039
Spain

Telephone: +34 932 23 74 85
Email: [email protected]
Working Days: Monday to Friday, 9 AM to 5 PM

Date of the Last Update: August 4, 2025

Our refund policy is crafted to be transparent and fair. We urge you to read these terms thoroughly before proceeding with a booking and reach out to us with any queries.